Undercover Boss S05E01 · DHL

Overview

Chief Executive Phil Couchman heads back to the frontline to work alongside his staff. Terrified of losing even a single customer to the competition, Phil aims to find out if workers are delivering the top notch service he expects. In the three years since Phil became boss, he's seen DHL's turnover reach a massive 800 million pounds. But rapid expansion brings its own problems. When the CEO goes undercover he discovers a stretched workforce and customer service staff who are tied up in red tape. Phil is moved by a courier who supports his family in Brazil but has no job security, another whose job is stretching his body to breaking point, and finally by couriers being paid unfairly. Phil is forced to consider whether DHL have more to worry about than just their customers.

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Episodes

1. 1 1. DHL2013-07-01 · 45mChief Executive Phil Couchman heads back to the frontline to work alongside his staff. Terrified of losing even a single customer to the competition, Phil aims to find out if worke
2. 2 2. Securitas2013-07-08 · 45mAfter years in the boardroom, Geoff Zeidler of Securitas goes undercover, to be blown away by the sacrifices his security officers make and the violence and racial abuse they encou
3. 3 3. Hyundai2013-07-15 · 45mCompany director Ray Pope steps out from his cosy office and into very unfamiliar territory by going undercover on the shopfloor of multi-million pound car giant Hyundai. Having tr
4. 4 4. Southwark Council2013-07-22 · 45mEleanor Kelly, Chief Executive of south London's Southwark Council, wants to see how slashed budgets are affecting the borough's services, residents and an often under-appreciated
5. 5 5. Biffa Bins2013-07-29 · 45mChief Executive Ian Wakelin goes undercover in Biffa, the waste and recycling company. Biffa has been finding it increasingly difficult to turn muck into brass in these tough econo
6. 6 6. Quicksilver2013-08-06 · 45mPeter Harvey, boss of slot machine company Quicksilver, adopts a dramatic disguise and goes undercover in the hope of working undetected alongside his frontline staff. Hit hard by